Caramel Restaurant & LoungeABC Place, Waiyaki Way, Westlands, Nairobi
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NRW was a disaster for Caramel. The crab rolls and fish were amazing-the desert, specifically the creme brunel, terrible. The main took literally 2 hours to be served, the hostesses were going round each table trying to calm down irate customers. They were busy, rushed and the wait time for the bill was just as bad. It brought down the standard for an otherwise good restaurant.
We had a terrible experience. The food was good but not that good that you dismiss the terrible terrible service. Took 3 waitresses to look for a toothpick, desert took half an hour, they refused us coffee saying they have run out of coffee (which in itself is a shame for such a reputed restaurant) and as we were eating our desert, the bill was thrown (literally thrown) by our waitress as she hurried by!! They ruined what could have been a great evening and made our anniversary one we will remember for the wrong reasons!! The hype is not worth tolerating the deplorable service.
We booked in advance and when we came there was no reservation done. They rechecked and got us seats and from there everything went downhill. We had to wait for 1 and a half hours and when we demanded for the bill the waiters insisted they would bring out the food in 3 minutes (Something they had been saying for the last 30 minutes)
When we are at our wits end the manager comes and attempts to apologize but by then the damage is well done and it's 2 hours down. So we leave disappointed and hungry.
Caramel shouldn't participate in NRW if they can't make good on their timelines.
Fantastic service, fantastic cocktails, fantastic food. Thank you Caramel for setting the bar for quality service and food. Your staff are well trained and as such customer retention wont be much of an issue, I had a steak that was overly salted and when the chef was advised he made me a fresh one. Not many restaurants here do that. my favorites are the passion Mojito, the started shrimp cocktail and the main where a prawn and steak are combined. The mash potatoes are awesome too. Hands down top restaurant in Nairobi.