Caramel Restaurant & Lounge

ABC Place, Waiyaki Way, Westlands, Nairobi

Special Offers & Discounts

Nairobi Burger Festival @ Caramel Restaurant

When: From 8th May to 14th May 2017
What: Enjoy 2 for 1 on selected burgers during the Nairobi Burger Festival.

10% Yummy Card Discount at Caramel Restaurant & Lounge

When: All day, every day
What: 10% discounts plus special offers and VIP invitations to the coolest events and experiences

Restaurant Information

Caramel Restaurant & lounge is well known for providing patrons with a young and sophisticated contemporary-American restaurant, Caramel is perfect for a quick bite or a celebrating that special occasion with friends. An exciting and energetic ultra-lounge serving flavourful decadent plates, and offering a full service bar; ideal for unwinding with co-workers or a fun filled night with close friends. Boasting a warm inviting ambience and relaxing atmosphere that offers drinking, dining and entertainment at one centrally located hot spot. With an emphasis on exceptional customer service, Caramel’s professional staff ensures that an impression is left on even the most discerning guests.

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Our aim is to ensure that all our partner restaurants provide the best possible service to our clients. We would be grateful if you could please spend a few moments to rate your experience by completing the form below.

Choose from 1 star (worst) to 5 stars (best) for each category and feel free to leave any comments.


Reviews (46) Recent Popular

Nkiro Kaburu

Lovely ambiance. I like the black that is going on in the bathroom. Very Hollywood.. Had dinner here a couple of weeks back. The staff is lovely. Service is fast. Depending on what you are eating, it can be a bit pricey. Loved the cocktails.

Kui Kabala

NRW was a disaster for Caramel. The crab rolls and fish were amazing-the desert, specifically the creme brunel, terrible. The main took literally 2 hours to be served, the hostesses were going round each table trying to calm down irate customers. They were busy, rushed and the wait time for the bill was just as bad. It brought down the standard for an otherwise good restaurant.

Jumana Murtaza

We had a terrible experience. The food was good but not that good that you dismiss the terrible terrible service. Took 3 waitresses to look for a toothpick, desert took half an hour, they refused us coffee saying they have run out of coffee (which in itself is a shame for such a reputed restaurant) and as we were eating our desert, the bill was thrown (literally thrown) by our waitress as she hurried by!! They ruined what could have been a great evening and made our anniversary one we will remember for the wrong reasons!! The hype is not worth tolerating the deplorable service.

Angela Mutsotso

Had dinner on Friday 27th December. The staff were very nice and professional the food was excellent and the portions were quite healthy :-). Would definitely go back

Vanessa Maina

We booked in advance and when we came there was no reservation done. They rechecked and got us seats and from there everything went downhill. We had to wait for 1 and a half hours and when we demanded for the bill the waiters insisted they would bring out the food in 3 minutes (Something they had been saying for the last 30 minutes) When we are at our wits end the manager comes and attempts to apologize but by then the damage is well done and it's 2 hours down. So we leave disappointed and hungry.
Caramel shouldn't participate in NRW if they can't make good on their timelines.

Doreen Mulera

Had lunch today and enjoyed the menu for #NRW2017. Mushroom soup, yum yum yum.... Only issue is u have indicated that lunch menu is 950 and yet it is not available... So was forced to have the full menu.....

Jason Bowers

One of my favourites, food is great, service could be better. Atmosphere is perfect. I've enjoyed a quiet romantic meal and had business guests. Each occasion has been good.

Roy Kabbis

Exquisite Ambience and a Mouth Watering Meal to top it up. Definietely worth it and sure to becoming here often

Grace K

Amazing service and food, also got a bonus cake for my birthday!

Kar Sha

Fantastic service, fantastic cocktails, fantastic food. Thank you Caramel for setting the bar for quality service and food. Your staff are well trained and as such customer retention wont be much of an issue, I had a steak that was overly salted and when the chef was advised he made me a fresh one. Not many restaurants here do that. my favorites are the passion Mojito, the started shrimp cocktail and the main where a prawn and steak are combined. The mash potatoes are awesome too. Hands down top restaurant in Nairobi.