Cloud Nine @ Clarence House NairobiSchool lane No. 8, Westlands, Nairobi
Map & Location View Directions
Was a good experience for drinks and we were thinking of ordering food and asked the waitress to give two minutes. Either the shift changed or she suddenly forgot and for a good 15 minutes we were left alone, with no one else even coming to check on us. One of us walked to the entrance and asked another waitress to get us our bill, which we paid and walked out. The good thing is it seems the lady manager seemed to care and asked us what was wrong. We would go back again, but I hope they dont lose site of their service quality especially since the place is quite big.
Walking into Cloud Nine, I had my expectations up as I had heard great reviews about this place. The ambiance was beautiful and we sat at the bar first for a few drinks before dinner. The service was meticulous, with our waitress making sure that we were comfortable. What disappointed us was the meal. We ordered medium rare stakes and got well done stakes. The vegetables that were served with the meal tasted like they had been in the freezer for a while. We asked for mustard sauce, but I guess the chef saw it best that we have the pepper sauce, which for me was a big no no as I am not big on spices. Our waitress did tell the chef this and management offered us free dessert of chocolate mousse which was just too sweet for our liking. All in all, I would go back to Cloud Nine, but only for drinks, ambiance and service. Not the food.