Debonairs Pizza (Muindi Mbingu St)Muindi Mbingu Street, CBD, Nairobi
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Debonairs has good pizza but very poor delivery service. First time I ordered, my food took 2 more hours from the stipulated delivery period. I called and was asked to bear with riders as they have more deliveries to make. The second time, the pizza was on time (read 1 hour) but was cold enough to need reheating. Now if you look at the debonairs box, it has a policy that if your pizza was delivered cold (read for turned black), the pizza's free. That my friend is a campaign policy. I was told customers are encouraged to take the pizza OR I have to wait for another hour to have a frsh pizza delivered. To be honest, that's just poor service on their end, and with competition around, I don't see myself ordering again.